Privacy Policy

Privacy Policy

At MISH your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, protect and manage your personal data when you interact with our website or make a purchase from us.

a) Information we collect:

When you visit or make a purchase through our website, we may collect the following type of personal information:

-Personal Identification Details: Name, billing/shipping address, email address, phone number.

-Payment Information: Credit/ debit card or UPI details (processed securely through third-party payment gateways; we do not share details)

-Order Information: Items purchased, order history preferences.

-Technical Information: IP address, browser type, device used, referring pages, and time spent on the site.

-Communications: Emails or messages you send us, customer support interactions, feedback or reviews.

b) How we use your Information:

We use your information for the following purposes:

-To process and fulfill orders.

-To provide order updates, customer support, and delivery updates.

-To improve your user experience and personalize product recommendations.

-To send you promotional content, special offers or newsletters.

-To detect and prevent fraud or unauthorized activity.

c) Sharing of Information:

We respect your privacy and will never sell or rent your personal data to third parties for marketing purposes. However, we may share your data with:

-Trusted third-party service providers (such as logistic partners and payment processors) strictly for the purpose of fulfilling your order.

-Legal authorities, if required to do so by law or under good faith belief that such action is necessary to comply with legal obligations or protect the rights and safety of MISH or its users.

d) Data Security:

We implement industry-standard security measures to protect your information:

-SSL encryption for all sensitive data transmissions.

-Secure servers and firewalls to protect stored data.

-Access to personal data is limited to authorized personnel only.

Despite our best efforts, no method of online transmission or electronic storage is 100% secure. By using our site, you acknowledge and accept this risk.

e) Cookies and Tracking Technologies:

Our website uses cookies and similar tracking technologies to:

-Remember your preferences and login details.

-Monitor traffic, behaviour patterns, and improve site performance.

You can choose to disable cookies through your browser settings, though this may impact some functionalities of our website.

f) Third-Party Links:

Our website may contain links to external websites (e.g. Instagram etc). Please note that we are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies separately.

g) Changes to this policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised effective date. Continued use of our site constitutes your acceptance of these changes.

 

Digital Securities at MISH:

At MISH, protecting our customers' data and maintaining the integrity of our digital infrastructure is a top priority. As a luxury brand, we uphold stringent standards to ensure that your shopping experience is not only elegant but also secure.

a) Firewall Protection:

We have implemented enterprise-grade firewall systems to safeguard our internal networks and website infrastructure from unauthorized access, malware, and cyber threats. Our firewalls:

-Monitor incoming and outgoing traffic in real time.

-Block malicious IPS and suspicious activities.

-Protect against DDOS (Distributed Denial of Service) attacks.

-Ensure all server communications are filtered through security protocols.

This foundational layer of defense ensures that our digital assets- and by extension, our customers- remain protected.

b) SSL Encryption:

Our website uses 256-bit SSL (Secure Socket Layer) encryption to ensure all data transmitted between your device and our servers is fully encrypted. This includes personal information, passwords, and payment details. 

c) Security Payment Gateways:

We partner with trusted payment processors like Razorpay to process all transactions. MISH does not store sensitive payment details on its servers, eliminating risk and ensuring complete customer confidentiality.

d) Two-Factor Authentication:

For backend access and admin panels, MISH enforces two-factor authentication. This provides an extra layer of protection beyond usernames and passwords, helping to prevent unauthorized access to sensitive areas of our operations.

e) Data Privacy and Compliance:

We strictly adhere to global data protection regulations including GDPR and India's Digital Personal Data Protection Act. Customer information is collected lawfully, stored securely, and used only for intended purposes with informed consent.

f) Regular Security Audits:

Our IT team conducts routine security audits, vulnerability scans and several other tests to identify and mitigate any potential threats. Systems are patched and updated regularly to ensure we remain resilient against ever evolving cyber risks.

g) Secure Hosting And Service Monitoring:

MISH's digital platform is hosted on reliable, secure servers with 24/7 monitoring, intrusion, detection, and real-time threat alerts. We work with hosting providers that offer high uptime guarantees, secure data centers, and data redundancy protocols.

h) Employee Training and Access Control:

All employees with access to sensitive system undergo cybersecurity training and are bound by confidentiality agreements. Access to critical systems is role-based, and activity is logged and monitored for compliance.